We are currently recruiting for the positions below. To apply for any of the roles, and join IMC's vibrant and successful team, please contact us by clicking on the relevant link.
Customer Services Co-ordinator Based: Wrexham --- Salary Circa £18,000
An opportunity has arisen for a special someone with excellent customer service skills to join our Customer Services team to respond to customer enquiries at all stages of the sales cycle and can give excellent after sales care.
IMC is a UK manufacturer of state of the art, catering and underbar systems Our reputation of providing quality, innovation, reliability and exceptional service spans over 100 years. Our product range is one of the most comprehensive and technologically advanced in the world market & as part of the Middleby Corporation, we are committed to continuous investment, constant product innovation and providing excellent service to our customers.
To be successful in this role we are looking for someone who is a strong team player, who can make decisions and build relationships both with customers and internally throughout other parts of the business.
The main duties will include:
* Resolution of customer service enquiries by phone & email.
* Accurately process orders for both the home and export markets and when orders received monitor and progress orders through to despatch
* Advising customers with technical and sales enquiries & to problem solve as required
* Building long-term business relationships with customers & colleagues by having a co-operative manner to pursue a quick resolution to both queries and complaints.
* Interpret and analyse data.
To perform the role the key skills and knowledge required are:
Strong team player
Ability to multitask and ability to thrive under pressure
Excellent communication skills – written and verbal
Excellent people skills
Good numeracy and literacy skills
Knowledge of exporting
Experience of engineering environment would be advantageous
Interested? Then send your CV and covering email stating why you are applying for the position to janetk@imco.co.uk quoting Customer Service Co-ordinator in the subject bar by 14th February at 9am.
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